Vicky Dean

Goal Group is dedicated to helping the world’s largest financial institutions maximise investor returns. Our market-leading proprietary software and systems provide the highest levels of data security and process automation, offering investors an efficient and cost-effective way to reclaim tax on cross-border dividend income and participate in securities class actions.

Established in 1989, Goal is headquartered in London with an expanding footprint across the US and Asia Pacific, where each office is staffed by local tax, legal and securities experts.

The group has an outstanding track record of obtaining compensation and to date has recovered hundreds of millions of dollars in compensation for its clients.

Research demonstrates that just over 26% of claims that could be filed by entitled parties are left unprocessed and unrecovered, despite opinion that financial institutions are legally obliged to instigate such claims on behalf of their clients. Historically, non-participation in US securities class actions has cost investors greatly.

Goal Group offers a truly global secure service which includes the initial alert notification, loss calculations, completion and submission of the relevant claim documentation and subsequent collection of the compensation monies.

Goal Group’s client web portals offer a powerful reporting function on both securities class actions recoveries and withholding tax reclaims. The online reporting portals give clients secure access to their accounts to view statements, browse libraries of information, generate multilingual client and audit trail reports and provide the means for them to upload and transfer non-confidential documentation.

The group has also developed a system called Accelerator which has been designed to process client data that relates to global securities class actions. It provides calculations on recognised losses where clients may have a claim. With Accelerator, financial services institutions and the investment management community benefit from an automated process for securities class actions recoveries. This allows them to meet their fiduciary duties and maximise returns for their clients with great ease.

The primary users of Goal Group’s service are global financial institutions and investment firms, including five of the top ten global custodians and six of the top ten global fund managers; asset managers, pension funds, hedge funds, investment banks, private banks, prime brokers and high net-worth individuals.

Goal Group’s notable achievements over the last 12 months include:

• 100% of client service reviews resulted in a “very satisfied” or higher rating.
• Signed new clients in Australia, US, UK, Netherlands, Dubai, Philippines, Colombia and Switzerland.
• Created processing capability in Melbourne to service APAC clientele.
• Retained our ISO27001; 2013 accreditation for data management and security.
• Launched our enhanced client reporting portal which has received great feedback and plaudits.