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Stories
Banking & Finance
Shifting Liability for Fraud From Merchants to Customers in Contact Centres
Fraud patterns are evolving quickly since the coronavirus outbreak. However, the recent introduction of PSD2 and Strong Customer Authentication has meant that liability switches from merchant to customer for fraudulent transactions. Rob…
Corporate, Commercial & M&A
The Steady Pulse of Consumer Sentiment
Technology, Media & Telecoms
A 3-step Formula for Consumer Trust in the AI Age
Employment & Labour
Remote Work, Interpersonal Isolation Leave People Looking for New Ways to Connect
Insurance
Surges Dominate the Search and Social Landscape for Insurance
Competition & Antitrust
Free Competition and Excessive Prices
Competition & Antitrust
Free Competition and Acts of Authority
Energy, Environment & Resources
Smarter Investment in High-polluting Firms Is Key to Achieving 2050 Emissions Targets
Corporate, Commercial & M&A
High-status Individuals Are Only Influential If They Have a Mainstream Ideology
Employment & Labour
Employee Mental Health Can No Longer Be an After-thought
Employment & Labour
It’s Harder to Progress at Work in Prestigious Companies, but Promotion Comes With a Greater Reward
Technology, Media & Telecoms